Website Terms and Conditions

Last updated: June 2026

Please read these Terms and Conditions carefully before using ardenpropertycare.com or contacting us to arrange services. By using this website, submitting an enquiry, or entering into a service arrangement with us, you confirm that you have read and agree to these Terms.

These Terms apply to all visitors and clients. Nothing in these Terms reduces or excludes any rights you have under Spanish or European Union consumer law.

1. About Us

Arden Property Care is operated by Jill Arnold, an independent professional registered under Spanish law, based at Calle Doctor Luis Rivera 89, 03140 Guardamar del Segura, Alicante, Spain.

Contact us at:

  • Email: info@ardenpropertycare.com
  • Phone / WhatsApp: +34 641 508 220
  • Website: ardenpropertycare.com

2. Our Services

Arden Property Care provides professional property care, monitoring, inspection, key holding, and coordination services to holiday and foreign homeowners in the Guardamar del Segura area and the wider Costa Blanca. Our four service packages are:

  • Watchful — from €109/month
  • Cared For — from €179/month
  • Looked After — from €239/month 
  • In Good Hands — from €399/month

Full details of each package, including what is and is not included, are set out on our website and in the Service Scope & Definitions. Additional services are available at applicable rates and require prior written agreement.

Arden Property Care is a property care and monitoring service only. We are not a real estate agency, property letting agent, alarm monitoring company, security guarding company, or regulated construction professional. All inspections are visual and non-invasive unless otherwise agreed in writing.

3. Using This Website

This website is provided for information purposes and to allow prospective and existing clients to contact us and learn about our services. You agree to use this website only for lawful purposes and not to submit false or misleading enquiries.

We make every effort to keep the information on this website accurate and up to date. However, we do not guarantee the completeness, accuracy, or currency of any information published here. Pricing, package contents, and service availability are subject to change. Always refer to your signed Service Agreement for the definitive terms of your arrangement with us.

We are not responsible for the content of any third-party websites that may be linked to or from ardenpropertycare.com.

4. Enquiries & Pre-Contractual Information

Submitting a contact form or enquiry on this website does not create a contract between us. A contract for services is only formed when a Service Agreement has been signed by both parties.

Before any agreement is entered into, we will provide you with clear information about the services, pricing, and your rights. Where services are arranged at a distance (by email, telephone, or online), you may have a statutory right to withdraw within 14 calendar days under Spanish and EU consumer law. Please see Clause 9 below and Schedule B of your Service Agreement for further information.

5. Fees, Billing & Payment

Monthly service fees are confirmed in your signed Service Agreement. Fees are invoiced monthly in advance and are due on the 1st of each calendar month. Payment may be made by SEPA bank transfer, or any other method agreed in writing.

Late payment of more than 14 days may result in a late payment fee of €25 and temporary suspension of non-emergency services after written notice. Emergency services will not be unreasonably withheld due to non-payment where life, safety, or significant property damage is at risk.

All fees are inclusive of Spanish IVA (VAT) unless otherwise stated. Fees do not include third-party contractor costs, materials, or work outside the agreed service scope, which will always be approved by you before we proceed.

If you are personally staying at your property for 21 or more continuous days, your monthly fee may be paused for that period on 48 hours’ written notice. Suspension does not apply to key holding or any obligations already underway.

6. Liability

We will perform all services with reasonable care and professionalism. Where we are responsible for loss or damage due to our ordinary negligence, our liability is limited to the total value of services provided in the preceding 12 months.

We are not responsible for:

  • Pre-existing defects, latent issues, or conditions we could not reasonably detect by visual inspection
  • Loss, damage, or issues caused by events beyond our reasonable control (see Clause 10)
  • The professional acts, workmanship, or availability of independent third-party contractors
  • Indirect losses, loss of rental income, loss of opportunity, or consequential losses

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death, or personal injury caused by negligence, or any other liability that cannot be excluded under mandatory Spanish or EU law.

We strongly recommend that you maintain adequate buildings, contents, and public liability insurance for your property at all times.

7. Key Holding & Access​

Where key holding is included in your package, your keys are stored securely and identified by property reference code only — never by your address. Access is restricted and logged. We will never enter your property without authorisation, except in a qualifying emergency as defined in your Service Agreement and Key Holding Agreement.

Your keys remain your property at all times. We act as custodian only. We may refuse to release keys or authorise access where the identity, authority, or legal right of the requesting person cannot be reasonably verified.

8. Confidentiality & Data Protection​

All client information is treated as strictly confidential. We process personal data in accordance with GDPR and the Spanish LOPDGDD. Please refer to our Privacy Policy at ardenpropertycare.com for full details of how we collect, use, and protect your data.

We will never sell your personal data to third parties. Data is shared only where necessary to deliver our services or as required by law.

9. Consumer Rights & Withdrawal

Where you are a consumer and your service arrangement is concluded at a distance (online, by email, or by telephone), you have the right to withdraw from the contract within 14 calendar days of signing, without giving a reason. If you have requested that services begin during this period, you may be required to pay proportionally for services already performed if you later withdraw.

To exercise your right of withdrawal, please contact us in writing using the details in Clause 1 above, or complete and return the Model Withdrawal Form in Schedule B of your Service Agreement.

Nothing in these Terms reduces or excludes any mandatory rights you have as a consumer under Spanish or EU law.

10. Force Majeure​

We will not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, public emergencies, utility failures, telecommunications failure, illness, transport disruption, civil disturbance, or governmental restrictions.

11. Governing Law & Disputes​

These Terms are governed by the laws of Spain. If a dispute arises, we will always try to resolve it through open and good-faith dialogue first. If we cannot reach a resolution, the matter may be referred to the competent courts of Alicante, subject to any mandatory jurisdiction rights you have under Spanish or EU consumer law.

If you are a consumer, you may also access the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our ODR contact email is info@ardenpropertycare.com.

You may also submit complaints in writing to us directly. We will acknowledge receipt within 5 working days and provide a full response within 20 working days.

12. Intellectual Property​

All content on ardenpropertycare.com — including text, images, branding, and design — belongs to Arden Property Care and may not be reproduced, copied, or distributed without our prior written consent.

13. Changes to These Terms​

We may update these Terms from time to time. When we do, we will update the ‘Last updated’ date above. Continued use of this website or our services after a change constitutes acceptance of the updated Terms. For material changes affecting existing clients, we will notify you directly by email.

13. Contact

If you have any questions about these Terms, please contact us: